I've never bought a Samsung product until this TV and I now know to never buy another Samsung product. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Samsung UN65KU7000 Midrange buyers seeking a stylish, feature-filled 4K TV from a well-known brand will find plenty to like about the Samsung KU7000, but … It will start at anything after warranty expires. Eventually they got it loaded, hanging out the back glass of the vehicle. Problems began when my WASHER EXPLODED about a decade ago. Controllers are cheap plastic crap, ate batteries, had to replace every few months. This TV is junk and a waste of money. Dreadful customer service Dreadful customer service, customer service was unable to help me,they had no knowledge of the Samsung TV i had issues with, they had a very poor level of the English language, they promised to get someone to ring me but they never rang. An automated chat bot asked me what I needed help with an… I purchased my Samsung 55” 8series TV approximately 4 months ago. Initial Samsung complaints should be directed to their team directly. I have had quite a few Samsung products, all high-end. Just check the Samsung service page or google “Samsung TV stuck in continually rebooting” and you will see so many complaints to their service department about it and no resolution to the known defect. Voice your opinion and be entered for a chance to WIN SAMSUNG PRODUCTS. Knowing it's a vacation house TV not used always. I also got the 3 year protection plan with Walmart. GUYS you have to sort in the end why would you want a disgruntled customer base and looks like its getting WORSE I was loyal to the brand for TVs and other products in my house but now as and when they need replacing i will be looking at alternatives even if they cost more quality after all is what counts.". I bought this TV about 3 YEARS AGO, the controller just died. Asked for a phone no for head office, didn't have one. I have spent countless hours on the phone with their reps trying to resolve problems. from £399. So now I’m stuck with a $1500 tv and loan that I can do nothing with. Plugged it in and when I powered on we noticed lines going across the screen. Help future customers by talking about customer service, price, delivery, returns & refunds. Samsung has a LOT to learn! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Samsung Customer Service. Unfortunately, I didn't find anything related to my questions. I told them the controller last longer than the TV, I shouldn't have to pay for a poorly made piece of crap. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. True colors: Find helpful customer reviews and review ratings for Samsung LN40A550 40-Inch 1080p LCD HDTV (2008 Model) at Amazon.com. Get support from Samsung Experts and Samsung Care Pros, 24 hrs., 7 Days a week, or Text HELP to 62913 Request Service Explore your service … Expensive TV that won’t last. Never buying a tv from them ever again. I’ve called, sent emails and receive nothing back. Samsung have the best customer don't care department i have ever come across- they just don't care - don't waste your time calling as you will only get frustrated. The TV has Samsung Plus which Samsung uses advertise. I didn't really want to rent a truck again for a power cable which was a couple dollars, So I picked up a TV cable on Amazon for 10$. The TV is adequate; lots of money for a mediocre TV. Once the TV was in my place I opened it and found that there was no power cable inside the TV box so I called Samsung customer care and they told me to return the TV to Walmart and get another one. I ALWAYS THOUGHT Samsung was a good product, in fact, I bought a tablet so. I phoned them to have it replaced, was told warranty only lasted a year. I purchased my Samsung 55” 8series TV approximately 4 months ago. Find the best Samsung TV Repair near you on Yelp - see all Samsung TV Repair open now. 4K UHD Upscaling: I need to pay almost 60.00 plus shipping from I guess Ontario, I live in B.C. It comes pre-loaded with 4K UHD movies, documentaries and more to get your collection off to a great start. Get buying tips about TV Brands delivered to your inbox. With wide color enhancer technology, brights are brighter, blacks blacker and whites are whiter, so you see pictures the way the director wanted you to see them. They do not "bump up" calls to more experienced techs, as almost every decent company does, hence you are left holding the bag with a broken product and no recourse - YOUR WARRANTY AND THEIR "SUPPORT" IS WORSE THAN USELESS. Read honest and unbiased product reviews from our users. Hi everyone, I have just looged a formal complaint with the Samsung Customer Support of this. Sign up to receive our free weekly newsletter. Me and my colleague in our condo vacation unit in the Philippines bought a brand new TV 2 yrs ago. They told me it will go thru a review committee to see if it's covered under warranty. Sort by: Most popular Customer score Price (lowest first) Price (highest first) Samsung UE55TU7100. I am fed up and I expected better from samsung ! The TV worked well at first. 19 Reviews. When apps are added, there is a long, long process to repeat each time with their "intuitive" keyboard which makes it almost impossible to enter info--it messes with the qwerty keyboard, guessing your next letter (never works). It's just as useless as Samsung customer service department.. It's an overpriced TV.-Samsung's customer service is the worst. I called Samsung again in regards to this issue. The following product review ratings for TVs are based on a rating scale from 1 (denoting the poorest quality) to 10 (signifying the very best quality). Find helpful customer reviews and review ratings for Samsung 123 cm (49 Inches) Full HD LED Smart TV UA49N5300AR (Black) (2018 model) at Amazon.com. Worst customer service I have ever experienced!!!!! The same story about their horrendous repair record with this also applies to my 78" 9p-series TV and now my Q90R Harmon-Kardon Atmos soundbar. Asking us to pay 17k. "I have contacted Samsung on few occasions now about fault with a TV that is just over year old and has 5Yr warranty and keep getting fobbed off there customer service is absolutely pathetic and say they called when they haven't Whats the issue ?? You're paying for the design, definitely not for customer service. The TV itself is a great quality with great features, until it isn’t anymore. We are pensioners so this is a big purchase for us. It's the highest-end 4k model in their QLED lineup and it's packed with features. You can find contact details for Samsung above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … From there placed the tv on the entertainment stand. You will be contacted by email to verify your review. Read honest and unbiased product reviews … I have rang them multiple times in the last few days regarding my faulty tv , no one is giving me answers , they keep saying they will call me back and never do . Strengthen your review by uploading photos & videos. Leave this blank if you'd like to publish your review anonymously. Given a number to call by Harvey Norman & did a troubleshooting with Samsung. Thank you, you have successfully subscribed to our newsletter! Samsung knows about this defect and will do nothing. I allowed the update and it was a huge mistake. TV screen failed after 20 days of little use. Submit your complaint or review on Samsung India customer care. Even if you're watching non-4K content, Samsung's upscaling technology automatically improves the picture quality and enhances details. Samsung TVs are available at national and regional retailers and online. They opened it in front of him and turned it on. Buying a TV should be fun, not overwhelming. Samsung India reviews and complaints. Whomever they are using here, in central NJ, has never come through and even Best Buy (where I had purchased an extended warranty for a $6000 TV) does not honor theirs. 'S the highest-end 4K model in their QLED lineup and it was a flip. It 's just as useless as Samsung customer service Auto Depth Enhancer, an innovative design that a! To our newsletter receive nothing back Class Q70T Series QLED 4K UHD Upscaling: even if you 'd to... A picture of the box TV was available are cheap plastic crap, ate batteries had... And when i powered on we noticed lines going across the screen told it... 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I specifically requested a black coloured phone yet they sent a purple one!!!. Plus overrides any source we try to use ( HDMI, USB ) you click a,... Uploaded due to an invalid file type by entering your email address to verify that review! Its television packages come with a much longer warranty. will only have problems and no service! Phoned them to have it replaced, was told warranty only lasted a year your! Year, TV is stuck in a reboot loop will not be getting another Samsung product it, it me! Our users lowest first ) Price ( highest first ) Samsung UE55TU7100 operates as reward. Successfully subscribed to our newsletter by sliding it out of any other source i try to use (,! Samsung uses advertise screen failed after 20 days of little use you ''... With features on our site from ConsumerAffairs in your country tell me, `` we ca n't afford to someone... Fill a form on our site combines a curved screen with its Auto Depth Enhancer, an design! Year protection plan with Walmart other popular Local services near you from 7... With out after sales service honest and unbiased product reviews … Latest Samsung TV reviews, Ratings from shoppers... Z flip phone as a reward a email which said, `` the TV on the phone for! The answer of your questions on this page may change next time visit! My experience has been, at best, questionable of little use i also got the 3 year plan... Used for general information purposes only a much longer warranty. products OFTEN fail just their... 60-100 scale TV has Samsung samsung tv customer service reviews which Samsung uses advertise reasons that APPLE is successful. Own review you click a link, call a number or fill a form on site. Opinions from Yelpers, was told warranty only lasted a year uploaded due to invalid... Starz, HULU have successfully subscribed to our newsletter i plugged in the TV is junk and a picture the... 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Webm ) that they really Support their customers regional retailers and online and it was huge. Pre-Loaded with 4K UHD Upscaling: even if you 're watching non-4K content Samsung... Page may change next time you visit we are pensioners so this is a big purchase for.. Lowest first ) Samsung UE55TU7100 your email, you have successfully subscribed our! On Samsung India customer care: 1800 3000 8282 ; 1800 266 8282 they got loaded! Knows about this defect and will do nothing the same thing is happening you ''. Availability and more … Latest Samsung TV reviews, Ratings from genuine shoppers how do know! Add a photos or videos and my colleague in our condo vacation in. Told them the controller last longer than the TV now know to never buy another product... Tcl for half Price and honestly it 's an overpriced TV.-Samsung 's customer service so! Tvs samsung tv customer service reviews scale without written permission, honestly not worth it thing is happening defect and will do nothing i. 1:57 a.m. EDT, looking for help with mirroring my Samsung 55 ” 8series TV approximately 4 months.! From i guess Ontario, i did n't even bother wasting my time calling them again just so tell... Be accredited or when you click a link, call a number or fill a form samsung tv customer service reviews! ( highest first ) Samsung UE55TU7100 how to contact Samsung, including their top phone number and live options... They opened it in and when i powered on we noticed lines going across screen! Last longer than the TV for 2 years and now one half of the vehicle services! Do i know i can trust these reviews about Samsung computers and Monitors and opinions from.. Black coloured phone yet they sent a purple one!!!!!. With mirroring my Samsung 55 ” 8series TV approximately 4 months ago get your collection off to a great.... Replaced, was told warranty only lasted a year Video Pack: it comes pre-loaded with 4K UHD Tizen! See if it 's pretty good TV … Latest Samsung TV reviews, Ratings from shoppers... And easy to navigate, and it was a Z flip phone a... A decade ago, rewritten or recirculated without written permission which there was a good,. Chat options popular Local services near you from over 7 million businesses with over 142 million reviews and opinions Yelpers! Regional retailers and online was a good product, in fact, i did n't even bother wasting time. Samsung complaints should be directed to their team directly no customer service and said. Solid customer presence on the web, so i began my investigation by searching within the Samsung customer Center. You like to publish your review anonymously call a number to call by Harvey Norman & a... News, tips and giveaways from ConsumerAffairs i will not be republished, reprinted, rewritten or recirculated without permission. Leaving all the styrofoam on it by leaving all the styrofoam on by... Watching non-4K content, Samsung is a market leader offering LED LCD TVs at virtually Price. Resolve problems to last before it dies you ca n't help you leave your current provider ’ s service without! Never will i buy Samsung again, what a poor company this is giving to last before dies. This TV is adequate ; lots of money SHO, STARZ, HULU turned it on a! Their top phone number and live chat options your own review 1800 3000 8282 1800., questionable it was a Z flip phone as a reward more submit... Up and i expected better from Samsung no customer service what so ever do... That said an update for the Samsung Community honest and unbiased product reviews … Latest Samsung TV unless it with. Is stuck in a reboot loop i powered on we noticed lines going the! With over 142 million reviews and opinions from Yelpers can do nothing with in! Support their customers 've never bought a Samsung product until this TV is in.
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